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Refund & Exchange

How to return or exchange my product?

For broken, damaged, or incorrect products, connect with us within 3 days of receiving the products.
It is important that you contact us before you send in a return or exchange. We are not responsible for returns lost in transit, please remember to obtain the proof of delivery of the returned items.
Once received your returned items, refund or exchange will be processed in 7 working days.
Message us on Facebook or WhatsApp us at +852 97380209.
We will do our best to help you. Your experience is of the utmost importance to us!

Please note that ALL ACCESSORIES (e.g. Hat, Hairclip, Hairband), WORN items are NOT refundable.